Privacy & Data Protection Policy

This website is run by Pidoco GmbH, Blücherstr. 22, 10961 Berlin, Germany. You can contact us at contact@pidoco.com or at +49 30 4881 6381. When you use this website, we collect certain information about your use of the website in order to improve our offering and prevent abuse. Some of this information will be personal data. We always fully comply with the regulations laid down in the Federal Data Protection Act [Bundesdatenschutzgesetz] and the Telemedia Act [Telemediengesetz], and we only collect and process your personal data to the extent specified in our Privacy Policy given below.

The following applies to visitors of our website: By visiting our website you consent to our use, of your private data, in particular the data collection, processing and usage processes further detailed below. If you do not agree to this Privacy Policy, you may not use our website.

You may naturally withdraw your consent at any time. Written notice that you are withdrawing consent can be sent by post to Pidoco GmbH, Warschauer Str. 58a, 10243 Berlin, Germany, or by email to tickets@appcooker.uservoice.com. Please note though that after you have given notice, you will no longer be able to access some of the services and functions provided by us.

This having been said, a detailed explanation is given below of the extent to which we collect, process and use personal data, and for what purpose.

1. Type and scope of personal data collected and processed

We collect and process personal data when you visit our website and when you send messages to us or otherwise communicate with us. To a certain extent, we also store data that accumulates during use of our website, but only in anonymous form or under a pseudonym.

a) Usage data and cookies

In principle, you can also view our website without specifically providing any personal data. Nonetheless, some data still accumulates during usage. The following applies to this so-called usage data:

aa) When our web pages are visited by registered users or by ordinary Internet users, we store certain data that is collected in so-called logfiles. A logfile consists of the IP address, the time when the visit to our web pages started and ended, the quantity of data transmitted, and the sub-pages called up on our website. We collect and store these logfiles, for one thing for security reasons, in order to be able to trace any instances of misuse of our services. From this data, we can analyse how our services are used – we can find out which pages are particularly popular, for instance, the times when our services are put to most intensive use, whether there is smooth navigation amongst the services, etc. This analysis produces results in statistical form that are anonymous. We use these results for improving our services both technically and editorially. So in fact, we do not know what your preferred use pattern is; we only know that a user with that use pattern exists. We have no interest whatsoever in using an IP address in order to identify you as an individual.
bb) We and – as described further below – third parties also use cookies on our web pages. Our cookies send us the log-in data, provide us with information about which browser you use and the browser version, and tell us the time and date of your visit to our website as well as the cookie number. Using cookies during registration (to the extent required – see above) and use of our services enables us to recognise you if you re-visit our website after the end of a session. Using these cookies also means that you do not have to log-in again next time you visit our service.

In the event that you want to prevent cookies (including all others specified in this privacy policy) being used, your browser can be set such that it prevents new cookies being accepted and stored. In order to find out how this works in the particular browser you use, you can refer to its “help” function or ask the manufacturer. However, it is only by using cookies that we can achieve the all-round safety and convenience of the application which we constantly endeavour to provide.

b) Master data

If you want to use our services beyond the mere browsing of our web pages, for example in order to contact us via our contact page, you may have to provide additional information, including:

• your first name and surname, and
• an email address where we can contact you for providing our services.

We need your master data in order to be able to identify you as our contractual partner, provide our services, and contact you if necessary. For instance, we use your email address to inform you about using our services and to send you information relevant to your contract.

c) Email newsletter

We also use your email address to send you a newsletter by email at reasonable intervals, provided you have expressly consented to this by clicking on the relevant checkbox. Apart from edited articles and information, the newsletter may also contain advertisements for our products or new services. However, you can cancel the newsletter at any time by sending an email to tickets@appcooker.uservoice.com or simply by clicking on the link provided in each newsletter.

In order to offer a professional newsletter we use “CleverReach”, a product of the company CleverReach GmbH & Co. KG, Mühlenstraße 43, 26180 Rastede, Germany.

“CleverReach” like other providers offers statistical analysis options of usage data etc. for newsletters. The analysis options, however, generally relate to groups of users. This means that we are able to see how many users an email was sent to, whether emails were rejected and whether users unsubscribed from the email list upon receipt of an email. “CleverReach” also offers some person-specific analysis options based on email addresses, which we, however, do not use.

When you click the corresponding checkbox, you email address will initially be temporarily stored at CleverReach. The email address is only used in order to send you an email, in which you can confirm that you wish to receive the newsletter (“Double-Opt-In”). Once the email address has been confirmed, it will be permanently stored at CleverReach until it is removed by the owner of the email address or by us. In order to document your consent and protect themselves against potential claims of sending unsolicited emails, CleverReach stores the date of your consent and the IP address under which the consent was given. We do not have any influence on the fact that the IP address is stored and how it is stored.

You can find further information about the use of data by CleverReach at http://www.cleverreach.com/privacy.

d) Web analytics tools

aa) Our website uses the “eTracker” tool (etracker GmbH, Erste Brunnenstrasse 1, 20459 Hamburg, Germany) for doing Web analysis. eTracker uses cookies, which are text files that are stored on your computer and allow your usage of the website to be analysed (for more on cookies, see Item cc) below). The information about your usage of the website that is generated by the cookie is transmitted to a server run by etracker GmbH, where it is stored. Web analytics on our Internet platform are done with eTracker set to the data protection option “Extended data privacy compliance” [Erweiterte Datenschutzkonformität]; this means that complete IP addresses are not processed and that only an abbreviated version is stored. IP addresses are shortened by the last 8 Bit, which renders them anonymous.
etracker GmbH uses this information to analyse your usage of our website, to compile reports for us about activities on our website, and to provide additional services connected with use of our website and of the Internet. etracker GmbH on no account links your IP address with any other data or passes the data on to third parties. Details on how etracker GmbH handles the data can be obtained from its privacy policy at: http://www.etracker.com/en/datenschutz.html. Exclude from data storage.

bb) In addition, we use Google Analytics and in connection with it a retargeting tool by Google (Google Remarketing). Both are services of Google Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies (see above a)). The information generate by the cookie about your use of our web pages are generally transmitted to a server of Google in the United States of America and stored there. By use of the function “anonymizeIP” provided by Google,however, your IP address is shortened beforehand within the member states of the European Union or in other contracting parties to the Agreement on the European Economic Area.

Google will use this information on our behalf in order to analyze your use of the web page, to generate reports about the website activities and to provide further services relating to the use of the web page and the internet to the operator of the web page, e.g. to display targeted advertising content on the Google Display Network. The IP address which your browser transmits in the context of Google Analytics and Google Remarketing will not be connected with other data of Google.

You can find further information about Google Inc., Google Analytics and Google remarketing at: http://www.google.com. Google’s privacy policy can be found at http://www.google.com/intl/en/policies/privacy/.

If you do not consent to the storage and use of usage data by Google Analytics and Google Remarketing described above, you can deactivate the tools. You can deactivate Google Analytics using a corresponding browser add-on by Google and thereby state your objection to the data collection and use connected to this web analytics method. The add-on notifies Google Analytics that you do not wish that information about your visit to our web page is transmitted to Google Analytics. You have to download and install the add-on. You can find further information on how to deactivate Google Analytics as well as all information about the download of the add-on at http://tools.google.com/dlpage/gaoptout?hl=en.

In this case as well, the web analysis will (only) remain deactivated as long as the add-on is installed. Therefore, please do not delete the add-on as long as you do not wish any web analysis. If you are accessing our web pages from different computer or with different browsers, you have to add the add-on separately for each computer or browser you use.

If you do not wish any interest-based advertising via Google Remarketing, you can deactivate the use of cookies by Google for these purposes by accessing the web page https://support.google.com/ads/answer/2662922?hl=en and using the function “opt out”. Alternatively, you can deactivate the use of cookies of third parties via this link http://www.networkadvertising.org/choices/.

cc) In addition, our web pages use the analytics tool Piwik. Piwik also uses cookies. With the help of these cookies (see above a) for use of cookies) we can analyze the use of the web page. For this purpose the usage information (including your (shortened) IP address) generated by the cookie is transmitted to our server and stored for the purpose of usage analysis in order for us to optimize the web page. Your IP address is immediately anonymized during this process so that you as a user remain anonymous for us. The information generated by the cookie about your use of the web page will not be transmitted to third parties by us.

If you do not consent to the storage and analysis of these data from your visit, you can object to the storage and use at any time by unchecking the checkbox below. In this case a so-called opt-out cookie will be stored in your browser, which results in Piwik not collecting any session data. When you delete your cookies, the opt-out cookie will also be deleted and may have to be reactivated by you.

e) User forum

In order to offer user support and collect feedback or ideas for improvement of our products and services, we use a web service calles “Uservoice”, which is run by Uservoice Inc, 121 2nd St Fl 4, San Francisco, California 94105, USA. When you visit our support page and enter information into the provided form (e.g. your email address, name and message to us), this data is transferred to the servers of Uservoice and stored there. You may also register a user account with Uservoice in order to provide feedback or follow feedback others have posted.

If you do not wish your data to be stored on the servers of Uservoice, you may contact us via email instead of using the form provided on our support page.

You can find further information about Uservoice Inc at: https://www.uservoice.com. Uservoice’s privacy policy can be found at https://www.uservoice.com/privacy/.

2. Disclosure of data to third parties, publication of content data

We only pass your data on to third parties

• to the extent described in this privacy policy;
• if and insofar as this is necessary in order to implement the contract we have with you, or to assert any rights and claims on our own part;
• where official enquiries are involved, in particular if requested by judicial or supervisory authorities, and if disclosure is required in order to avert a threat to public safety or law and order, and for prosecuting criminal offences; and/or
• if we are otherwise under obligation to do so by law.

3. Links to other websites

Our website contains links to the websites of other providers with whom we are in no way associated. After you have clicked on one of these links, we have no further influence on how any personal data is processed that is automatically transmitted to the other provider by the hyperlink (such as your IP address, or the URL where the link is installed), because evidently third-party conduct is entirely beyond our control. We can therefore accept no responsibility whatsoever for the processing of your personal data by third parties.

4. Information, correction, erasure, blocking

We will inform you at any time which of your personal data we have stored if you so request in writing or in text form. You can also request us at any time to block or erase your data. Only that data is excluded from erasure which we need for completing any unfinished tasks or for asserting our rights and claims, or which we are obliged to retain by law.

5. Safety

We take technical and organisational steps to ensure that our users’ personal data is protected against loss, manipulation or unauthorized third-party access. Moreover, we only ever allow entitled persons to access your personal data, and even then only to the extent required for the above purposes.
Revised: September 2015